Q: Please describe TrustCare Urgent Care’s area of expertise.
A: TrustCare — the No. 1 rated walk-in urgent care clinic in Mississippi — is now open in Birmingham. With more than 3,000 online reviews, averaging 4.9 out of 5 stars, we are most often praised for timeliness of care, compassion of the providers and cleanliness of the facilities. Our passion for high quality patient care and exceptional customer service has now been extended to online health visits and primary care. Our board-certified local physicians and highly skilled and certified nurse practitioners treat many illnesses and injuries.
Q: What type of services and/or products do you offer?
A: We offer treatment for abdominal and stomach pain, allergic reactions, asthma, colds, coughs, sore throats, eye and ear infections, flu, insect and animal bites, joint pain, nausea, scrapes and abrasions, sinus infections and work-related injuries.
In addition to our walk-in urgent care, we offer Direct Primary Care, which is an especially good option for those who have lost their insurance or have high deductible insurance. Direct Primary Care (DPC) is a modern health care model that makes managing your health care so much easier and more affordable. Instead of traditional care with co-pay, deductible and unexpected medical bills, DPC is built on a monthly subscription membership (much like a gym membership). You receive extended time with Dr. David Hardin, at our Vestavia Hills location, including unlimited clinic visits by appointment. DPC includes virtual care so you can access your doctor by phone, text or video chat. TrustCare offers DPC as TrustCare Prime, and it starts at $69 per month. If you would like more information about TrustCare Prime, visit our website or call 205-303-1723.
Q: How long have you been in business or practicing?
A: TrustCare has been in operation in Mississippi since 2012. We expanded to Birmingham in 2020. Our Vestavia location opened in January 2021. Our next location in Cahaba Heights will open this spring.
Q: What wants or problems does TrustCare provide a solution to?
A: COVID-19 evaluation and testing has become our most requested service during the pandemic. We offer a rapid swab test with same-day results. We also have a PCR test suitable for travel to many places. Those results can take several days. Because we are walk-in, patients can come in for COVID-19 testing whenever they feel they need it.
Q: What is your benchmark for success?
A: Our goal is to exceed the patient’s expectations. From the convenient check-in through the entire exam process, TrustCare is committed to helping you experience our trademark guarantee that you will Feel Better FasterTM.
Q: What is your approach or philosophy to customer service?
A: Although TrustCare is a health care company providing much needed medical care in a quick-pace environment, customer service is at the heart of what we do. People want to get well, but they also want to feel like their provider cares about their needs and well-being. That is what TrustCare does best.
Q: Could you share a TrustCare success story?
A: Notes like this one from many of our patients make us thankful we can serve the community:
“We had a wonderful experience here! Despite the demand for COVID testing, TrustCare has really risen to the occasion and provides a safe environment where they have a great process for getting you in and tested. After you sign in, they let you wait in your car and fill out your information on your phone. Then they text you when it’s time to come into your room. I went for a COVID test and treatment for a sinus infection and would highly recommend. After such a positive, friendly and helpful experience, I will be making this my primary doctor’s office.” — L. West, Birmingham.
Q: Spring and warmer weather will be right around the corner. What seasonal advice or tips would you like to share with potential patients?
A: Allergies will be even harder to navigate due to concerns it could be COVID-19 symptoms. We offer allergy testing and a simple allergy treatment. Sublingual immunotherapy, or allergy drops, is a safe, convenient way to treat the cause of your allergies and help you build long-term tolerance to the things that once made you miserable.
Allergy drops are custom to each patient based on testing, history and exam. Drops can be used safely for a broad range of people including infants and children, those with food allergies, people with chronic health conditions such as asthma, sinusitis and those with multiple allergies.
Q: What do you most want potential patients to know about TrustCare?
A: Our locations are open Monday through Friday, 8 a.m. to 8 p.m.; Saturday, 9 a.m. to 5 p.m.; and Sunday, 1-7 p.m.
Vestavia Hills Location: 708 Montgomery Highway, Vestavia Hills, AL 35216 | 205-203-8282
