The Mountain Brook City Council has approved a marketing research firm, ETC Institute, to design and administer a community survey in January. The survey’s purpose is to determine where residents stand on city issues and to prioritize project funding. , to design and administer a community survey in January. The survey’s purpose is to determine where residents stand on city issues and to prioritize project funding.
Mountain Brook businesses and residents will be selected at random to take the survey. Those selected will be notified by an advance phone call and will then be mailed the survey. Participants will have the additional option of completing it online or over the phone.
The survey is projected to take up to 15 minutes. Residents will be asked to rank their satisfaction with city services including police/fire/ambulance, parks programs/facilities, water/sewer/electric utilities, street maintenance and city employee customer service. Participants will also be asked what services should receive the most emphasis from the county over the next two years.
The survey process will occur over a period of three months, and the ETC Institute will compile and analyze results and deliver the final presentation to city and community leaders. Three to five priorities will be established for the city government from the results.
